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Planned works by Manx Telecom - may affect Sure Superfast broadband customers - 16th - 21st July

Notice first published 11 July 2017

 

Services affected: Superfast Broadband

Description of Works: Upgrade work will be carried out across the VDSL network in preparation for new vectoring technology.

How does this impact the customer?

VDSL broadband subscribers will experience a temporary loss of service between midnight and 4am during upgrade window (week nights only)

The proposed Maintenance window is between: 16 Jul 2017 23:00 and 21 Jul 2017 05:00

This work will commence at midnight on Sunday 16th July through to 4am Friday 21st July. Starting at midnight each night through to 4am @ a rate of roughly 3000 subscribers both MT and Sure per night.

If customers experience issues during the planned works times, please turn off your router for 10 minutes to reset it and try again.   If that fails, please report a fault in the usual way by dialling 151 from Sure mobiles or 247247, or you can email us at talk@sure.com

 

 

 

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