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Changes to Sure Broadband and 4G Home Broadband (Broadband) Fair Usage Policy

A small number of users, less than 1%, are responsible for generating large volumes of data traffic on our broadband networks.  This can impact the service we offer to other customers.  Our Fair Use Policy has been updated to ensure all of our customers receive a fast and reliable service.  

While we do not place a limit on your monthly usage, if, in Sure’s opinion, you are abusing the service such that other customers are detrimentally affected, we may ask you to alter your usage patterns.  In extreme circumstances, we now reserve the right to suspend or terminate your broadband service.

For the full Fair Usage Policy, please see Fair Usage Policy- November 17

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