We would like to inform you that we have recently discovered an error on several bills that are missing discounts. Rest assured; we have taken immediate action to rectify this situation.
For customers who pay their bills via Direct Debit, the correct amount will be deducted from your nominated account on the scheduled date specified in your bill. We have made the necessary adjustments to ensure accuracy in these transactions.
If you are among the customers who make payments through other methods, including online, we will promptly update the amount due to reflect the correct value. This adjustment will be visible in your billing information.
Due to this issue, we anticipate a high volume of calls over the next few days. We kindly request your patience and understanding during this period. Alternatively, you may consider reaching out to us later when the call volumes are expected to be lower.
We apologise for any inconvenience caused and appreciate your cooperation as we work to resolve this matter promptly.