search-mobile Created with Sketch. Search


How to get the best out of your broadband from Sure

The good news is that the vast majority of factors adversely affecting broadband speed occur in and around the home and can be solved quickly, cheaply and easily by you. Please work through each of the following steps and with a little time and effort, you should start achieving speeds closer to those that your line will allow. 

  • Turn off other devices if not in use.  It is common for another piece of equipment  to interfere with bandwidth such as:

o   Sky boxes

o   Other PC’s or tablets

o   Smart TV’s

o   Games consoles

o   Security cameras

  • Please note that when using WiFi, interference can come from other devices such as;

o   Microwaves, fridges and radios

o   CRT TV’ s

o   Air conditioning units

o   Baby monitors, remote control devices (toys etc)

o   The neighbours WiFi signal

  •  Password protect your router so that no one else can access it outside your property (routers supplied by Sure are already protected).
  • Try to make sure your router is connected to the main telephone socket in the property as it may bypass any potential internal wiring issues and should give you the clearest signal back to the exchange.
  • Be aware that extension leads may interfere with the signal.
  • If you have an on demand service on your TV you could try unplugging the Ethernet cable when not downloading or watching catch up TV as it may also be accessing your bandwidth.
  • Use filters on every socket that connects a device to a telephone line, in every room and replace them frequently, not forgetting Sky boxes too.


Have more questions? Submit a request


Powered by Zendesk