Paying your bill and other questions

When you first sign a contract with Sure, you are requested to sign a Direct Debit Instruction. This is our preferred method of payment as it is usually the most convenient way for customers to pay and also eliminates the risk of late payment and administration fees, and you are protected by the Direct Debit Guarantee.

We can't accept payments online at this time.



For other ways to pay and to donwload the Direct Debit application form click here. 

What happens when a bill is not paid?

If you do not pay your bill by the end of the month in which it was issued, we will send you a reminder. Payment must be made within 7 days of the date of the reminder.
If payment is not received within 7 days of the date of the reminder, we will disconnect your telephone service and it will not be reconnected until we have received full payment of the outstanding amount
When paying by cheque, payment will be deemed to be received when the cheque is received at our offices
We will also make a charge for restoring your service as detailed below – Reactivation charge
We reserve the right to charge a late payment fee.

If you do not pay the outstanding amount after your service has been disconnected, your contract with us will be terminated and legal action will be initiated to recover the debt.

Click here to read the full article.


There are lots more questions and answers on our main website - click here to see the full page.


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