search-mobile Created with Sketch. Search


Sure Fraud Prevention warning re mobile phone roaming scams and thefts

Sure is warning Islanders, prior to the summer holidays commencing, about the dangers of mobile phone roaming scams and thefts when travelling abroad.

All telecommunication companies in the Island, have seen an increase in mobile phone thefts resulting in customer SIM’s being used to call premium-rate numbers (high cost) which can incur thousands of pounds in charges.

Sure are concerned with the number of Islanders falling victim to mobile phone roaming scams and thefts whilst travelling abroad and wanted to raise awareness prior to the summer school holidays commencing. We want everyone to be safe and enjoy their holidays without the worry of losing their mobile phone and the risk of incurring substantial roaming charges.


What to do:

  • Ensure that you have set a password on both your device AND your SIM
  • If your mobile phone is stolen, fraudsters will remove the SIM from the device, if a secure password has not been set to protect your SIM card, it can be used to generate thousands of calls in a short space of time to premium-rate numbers
  • Always be vigilant and be wary of individuals trying to distract you or engage in conversation
  • Keep your device out of plain sight and ensure that it is safe when not in use
  • If your phone is lost or stolen abroad contact your service provider immediately, so they can block you SIM card to prevent it from being used fraudulently, contact details are as follows:

T: 01624 247247 or +44 (0) 1481 757 779 if calling from outside of the island


  • You should also report your phone as lost or stolen to the local police, in order to get a police report for your insurance company
  • Please remember that you are responsible for all roaming charges incurred on your service whether you intended to incur those charges or not.
Have more questions? Submit a request


Powered by Zendesk