Here to Help

Our ‘Here to Help Guide’ aims to provide information and answers to questions that you may have about our products and services, as well as details of how to get in touch with us for any advice or support. This guide was previously referred to as Sure’s Consumer Code of Practice.

Our guide also helps to explain what to do if things go wrong. It sets out the complaints procedure and how to use it in the unlikely event that you have any difficulties with a product or service that we provide to you.


Click here to see the full guide in a new window or download the guide attached below.

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