Each year, as you may be aware, prices rise for all goods and services and we have previously provided you with advice that an annual increase in line with at least the RPI would take place.
Sure Terms and Conditions set out that we will increase the charge for your price plan(s) every year.
This is in section 9. paragraph 9.6 of the Sure (Isle of Man) General Terms and Conditions.
What is RPI?
RPI is a basket of goods and services which are checked annually to test what the average value of increase will be for all the goods and services contained within the ‘virtual shopping basket’. This year in Isle of Man it Is 2.2%. This RPI is not set by Sure or any of its other associated companies but officially by the Government of Isle of Man. This check of price levels enables us to make sure our price rises are in line with other price rises experienced by consumers on the island.
Why?
The price rise each year is to ensure that we are able to continue to support investment into our network as well as covering the increasing costs to provide the services that we offer.
Why now?
We have held off providing details of this price rise as long as we were able to but unfortunately it is necessary to do this once a year and thus we are giving notice of the price rise now which will take effect on your island on 1st July 2020 and will appear on the next bill run after that.
What about the Covid 19 Situation?
We are like every other business who has been dramatically affected by the Covid 19 pandemic and although we have delayed the announcement of this price rise, we have found it impossible to defer this notification any further.
Is this above RPI if so why?
The price rises which you will experience are in line with the RPI in IOM (2.2%).
When does it come into effect?
The price rises take place on the 1st July 2020 and will appear on the next bill you receive after that.
How much more for me to pay?
This depends upon the products and services which you currently take from Sure and in the letter provided we have tried to make it easy for you to understand how this might affect you.
- All consumer Pay Monthly mobile plans prior to 1st April 2020 and all mobile Broadband will increase by 2.2%.
- Fixed and Broadband Prices will also increase by 2.2%
- Big Bundle and Broadband discounts for customers already receiving them remain unchanged.
I want to complain, how do I do this?
If you wish to complain, please send an email concerning your issues with the price rise to complaints@sure.com. Currently we are experiencing large numbers of contacts from customers for a whole host of reasons including Covid 19 related questions, so it may take a week or so for your email to be responded to.
What can I do to save money?
If you have a Pay Monthly Mobile and Broadband plans on the same account you will receive a £5 per month discount on the Broadband Plan. To get the best value we recommend our Big Bundle – to get access to the latest savings you will need to ensure that you have Pay Monthly Mobile, Home Phone and Broadband on the same account and that all of your services are re-signed. For customers who re-sign their services after the 1st July, the big bundle discount is £13.18.
MySure
We recommend you register for MySure so you can view your bills, see your contract end dates and manage your account details online, click here to go straight to the registration/login page https://myaccount.sure.com/my-account#login
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