sure-b2c-newLogo
  • Change Location
  • Business
  • Service status
  • Help & Support
  • Top up
  • Suremail
  • Mobile
    • Mobile
      • Mobile Plans
        • Pay Monthly
        • Pay As You Go
        • Sharer Plans
        • SIM Only
        • 4G Mobile Broadband
      • Popular  Phones
        • Apple iPhone
        • Samsung
      • More from Sure
        • Tech Deals
        • Roaming Boosters
        • Roaming Charges
        • Refurbished iPhone
  • Broadband & Home
    • Broadband & Home
      • Broadband Plans
        • Fibre Unlimited Broadband
        • Unlimited Broadband
      • Sure Services
        • Home Visit
      • Combine & Save
        • Bundles
  • Bundles
  • Community
    • Community
      • About Us
        • Community Foundation
        • Charity Broadband Discount
        • Sponsorships
        • Latest News
      • Careers
        • Join Us
        • Careers & Education
      • Sustainability
        • The Green Connection
  • Search
  • My sure
My activities Submit a request Sign in
  1. Sure
  2. Mobile
  3. Frequently asked questions
Follow New articles New articles and comments

Frequently asked questions

  • Lost or stolen phone
  • Forgot your PIN, find my PUK code
  • Boosters
  • Voicemail
  • How do I check my balance?
  • How do I swap my phone number from one SIM to another?
  • Non-geographic calls and premium numbers

Shop

  • Mobile phone
  • Boosters
  • Broadband
  • Home phone
  • Make an appointment

Browse

  • 4G network coverage
  • Mobile price plans
  • Roaming
  • Home phone call charges
  • Call & data charges
  • Latest news

Help

  • Sure Help
  • Mobile trouble shooting
  • Broadband trouble shooting
  • Log a fault
  • Service announcements

My Sure

  • Log in
  • MySure app
  • Top up
  • Online billing
  • Suremail
  • Track a fault
  • FAQs

About us

  • Company info
  • Management team
  • In the community
  • Latest news
  • Careers
  • Suppliers
  • Contact us

Shop locations

35 Strand Street, Douglas shop

Get directions

 

For opening times visit Contact Us

Follow us

  • Twitter
  • Twitter
  • Instagram+
  • LinkedIn

Locations

sure-b2c-newLogo

© Copyright Sure (Isle of Man) Limited. All rights reserved.

  • Terms and Conditions
  • Privacy Policy
Powered by Zendesk