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General

Frequently Asked Questions

  • Moving House - what do I need to do?
  • Here to Help
  • All about Top Up and Pay As You Go
  • Account Help - MySure, about my contract and registration help
  • WiFi and Broadband problems
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See all 8 articles

Click below for latest announcements

  • Mobile site issue, reduced coverage in central Ramsey 3rd May 2022 - RESOLVED
  • Pay as you go mobile fault - Saturday 30th April 2022 - Resolved 11:30
  • Reduced mobile coverage - Port St Mary and surrounding areas - Friday 29th April 2022 - Resolved 17:45
  • Mobile top up and balance enquiry issue - Friday 29th April 2022 - RESOLVED 19:20
  • 27th April 2022 - Mobile Data Outage - now resolved
  • Scam Mobile phone Upgrade Calls

Terms & Conditions

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Previous Price Change Announcements

  • NOTIFICATION: Price increases to calls, texts and data (landline and mobile) from 1st September
  • NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
  • Notice of price increases from 1st June 2019

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