General

Frequently Asked Questions

• Moving House - what do I need to do?
• Here to Help
• All about Top Up and Pay As You Go
• Account Help - My Sure, about my contract and registration help
• WiFi and Broadband problems
• All about Email & Suremail

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Click below for latest announcements

• NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
• Customer Contact Centre - open but expect delays
• COVID-19
• MySure account registration is open and ready to use.
• Pay As You Go - balance expiry news

Terms & Conditions

• Terms & Conditions
• Complaints

Previous Price Change Announcements

• Notice of price increases from 1st June 2019