General

Frequently Asked Questions

• Being Safe in a Storm
• Moving House - what do I need to do?
• Here to Help
• All about Top Up and Pay As You Go
• Account Help - MySure, about my contract and registration help
• WiFi and Broadband problems

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Click below for latest announcements

• 27/03/2023 Mobile Roaming fault
• Support for Fax Calls Outside the Sure Network.
• Mobile issues due to the adverse weather conditions - 9th March 2023 18:50 - Resolved
• Top up and Balance check issues - 9th March 2023 - Resolved
• Scam Mobile phone Upgrade Calls

Terms & Conditions

• Terms & Conditions
• Complaints

Previous Price Change Announcements

• Our 2022 RPI Price Rises
• NOTIFICATION: Price increases to calls, texts and data (landline and mobile) from 1st September
• NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
• Notice of price increases from 1st June 2019