Mobile

Frequently asked questions

• Why is my bill higher this month?
• Questions about your data allowance?
• How do I activate a SIM card?
• How do I access voicemail?
• How do I check my balance?

Pay As You Go & Top Up

• Getting the most out of Pay As You Go
• Pay As You Go topping up (adding credit)

Roaming

• NEW: Smart Roamer Booster
• Roaming Boosters (Pay Monthly only)
• Data roaming
• Data Roaming Spend Limits
• Accessing Voicemail while abroad

Charges and boosters

• What am I charged for and how?
• Boosters
• Data fair use policy
• Non-geographic calls and premium numbers
• Text messages converted to Picture messages

Switching to Sure

• Moving your mobile number
• Which is the right plan for me?
• New customer checklist
• Transferring your contacts - Apple
• Transferring your contacts - Android

Help Videos

• Understanding mobile data
• Getting the most out of Pay As You Go
• Using your phone off island
• Mobile voicemail
• SIM cards and PIN numbers
• Internet access on Android phones

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4G

• All you need to know about 4G

Get the guide for your phone

• iPhone guide
• Android guide
• Windows guide

Broadband & Suremail

Switching to Sure

• NEW: Fixed Broadband Replacement
• Signing up and costs
• Switching your broadband to Sure
• Setting up unlimited broadband

Broadband & WiFi Faults

• Fixing broadband & WiFi problems
• Troubleshooting checklist
• Engineer call out charges

Mobile internet

• About mobile internet

Help Videos

• Getting the best from your broadband
• Broadband security
• Mobile broadband explained

Internet security

• Staying Safe Online
• WiFi security checklist
• Spam email

Suremail

• Fixing Suremail and Email problems
• About Suremail
• Spam email

Home phone

Switching to Sure Home Phone

• Home Phone packages
• "How do I place an order?" and other questions...
• Costs associated with switching to Sure

Faults

• Fixing landline problems
• Engineer call out charges

Call Charges

• Current call rates
• Non-geographic and premium calls
• Star Services
• Call charges - Sure Home Phone from 13th August 15
• Call charges - Sure Home Phone up to 12th August 2015

Landline Features

• Star Services

Prevent unwanted calls

• How to prevent unwanted or malicious calls

My Account & Contract information

Frequently asked questions

• I want to cease my service/contract

My Account

• My Account

My Contract

• About your contract
• When does my contract end?
• What happens when the contract ends?
• What if I need a new handset before the contract end date?

Billing

Frequently asked questions

• What are these charges on my bill - show an example
• What is a part-period charge?

About your bill

• Understanding your bill charges
• Receiving your bill
• Bill itemisation
• Non-geographic and premium calls

Paying your bill

• Ways to pay

Unpaid bills

• What happens when a bill is not paid

Frequently Asked Questions

More Mobile Questions

• Lost or stolen phone
• Using WiFi
• Data usage monitoring
• Back up your data - recommended
• Voicemail
• How do I swap my phone number from one SIM to another?

See all 12 articles

Help Videos

• Listening to voicemail
• Voicemail call divert
• Non-geographic and premium calls explained
• About your bill
• Preventing unwanted calls

Sure TV - withdrawn

• What happened to Sure TV?

General

Click below for latest announcements

• New Roaming rates from 1st August 2017
• All Sure services are working normally - week beginning 25th September
• EU changes to roaming data
• Warning: Who is calling you? Please beware.

Terms & Conditions

• Terms & Conditions
• Complaints

Business help

Key contacts

• Your contacts at Sure
• Fault Reporting

Previous Regulatory Notices

Regulatory notices

• Notification - Price and Product changes 1st May 2017
• New Plan and Reduced Rates in March
• Price increases from 1st May - Roaming
• Paper bill fees and payment processing fee changes 15th January
• Changes for data for pay monthly customers
• Price increases from 7th March

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