Frequently Asked Questions

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Click below for latest announcements

Important information

Previous Price Change Announcements


Switching to Sure

Pay As You Go & Top Up

Frequently asked questions

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Get the guide for your phone


Help Videos

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Broadband & Suremail

Switching to Sure

Broadband & WiFi Faults

4G Mobile Broadband

Staying Safe Online

Home phone

Moving or Switching to Sure Home Phone


Frequently asked questions

MySure - your online account and App

MySure Registration

My Sure for Pay As You Go

My Sure - frequently asked questions

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My Contract


About your bill

Paying your bill

Business help

Key contacts

5G from Sure

Getting started with your 5G router