General
Frequently Asked Questions
- Paying your bill and other questions
- Moving House - what do I do?
- Switching to Sure
- All about SIM card - swap, activate and replace
- Switch and Save - here's now
- All about Top Up and Pay As You Go
Click below for latest announcements
- Update - Issue with Text Messaging Saturday 17th November 2018
- Sure Fraud Prevention warning re mobile phone roaming scams and thefts
- Data Protection when paying bills by phone
- Here to Help - Frequently Asked Questions
- Switch and Save - here is how
- Changes to Sure Broadband and 4G Home Broadband (Broadband) Fair Usage Policy
Terms & Conditions
Mobile
Switching to Sure
Pay As You Go & Top Up
Frequently asked questions
- How do I check my balance?
- Text messaging (SMS)
- Boosters
- Apps
- How do I turn apps off?
- Replacement SIM card
Get the guide for your phone
Roaming
More Mobile Questions
- Forgot your PIN?
- Lost or stolen phone
- Why is my bill higher this month?
- What am I charged for and how?
- Using WiFi
- Data fair use policy
Help Videos
- Understanding mobile data
- Getting the most out of Pay As You Go
- Using your phone off island
- Mobile voicemail
- SIM cards and PIN numbers
- Internet access on Android phones