General
Frequently Asked Questions
- Moving House - what do I need to do?
- Here to Help
- All about Top Up and Pay As You Go
- Account Help - My Sure, about my contract and registration help
- WiFi and Broadband problems
- All about Email & Suremail
Click below for latest announcements
- Service Notice - mobile service issues Kirk Michael, Foxdale & St Johns - Friday 22nd May 2020 08:55
- NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
- Customer Contact Centre - open but expect delays
- COVID-19
- MySure account registration is open and ready to use.
- Pay As You Go - balance expiry news
Terms & Conditions
Previous Price Change Announcements
Mobile
Switching to Sure
Pay As You Go & Top Up
Frequently asked questions
- Lost or stolen phone
- Forgot your PIN, find my PUK code
- Boosters
- Voicemail
- How do I check my balance?
- How do I swap my phone number from one SIM to another?
Get the guide for your phone
Roaming
Help Videos
- SIM cards and PIN numbers
- Mobile broadband explained
- Broadband security
- Getting the best from your broadband
- Internet access on iPhone
- Internet access on Android phones