General

Frequently Asked Questions

• Moving House - what do I need to do?
• Here to Help
• All about Top Up and Pay As You Go
• Account Help - MySure, about my contract and registration help
• WiFi and Broadband problems
• All about Email & Suremail

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Click below for latest announcements

• Broadband connection issues - Tuesday 26th January 2021, 20:00
• Customer support centre, high volume notice. Monday 25th January 2021, 10:30am
• Amendment to General Terms and Conditions re: Gift Vouchers
• MySure account registration is open and ready to use.

Terms & Conditions

• Terms & Conditions
• Complaints

Previous Price Change Announcements

• NOTIFICATION: Price increases to calls, texts and data (landline and mobile) from 1st September
• NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
• Notice of price increases from 1st June 2019

Mobile

Switching to Sure

• Which is the right plan for me?
• Moving your mobile number
• If you change your mind

Pay As You Go & Top Up

• How to get the app and UNLIMTED Insta, WhatsApp, Facebook and more!
• Pay As You Go topping up (adding credit)
• Where to purchase a Sure PAYG SIM card

Frequently asked questions

• Lost or stolen phone
• Forgot your PIN, find my PUK code
• Boosters
• Voicemail
• How do I check my balance?
• How do I swap my phone number from one SIM to another?

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Get the guide for your phone

• iPhone guide
• Android guide
• Windows guide

Roaming

• Boosters (add-ons)
• Spend limits - protection from bill shock when roaming
• Accessing Voicemail while abroad

Help Videos

• SIM cards and PIN numbers
• Mobile broadband explained
• Broadband security
• Getting the best from your broadband
• Internet access on iPhone
• Internet access on Android phones

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Broadband & Suremail

Switching to Sure

• Switching your broadband to Sure
• If you change your mind

Broadband & WiFi Faults

• Fixing broadband & WiFi problems
• Troubleshooting checklist
• Calling out an engineer

Mobile internet

• About mobile internet

Staying Safe Online

• Staying Safe Online
• Phishing - trying to steal your identity
• Email Safety
• Spam email
• WiFi security checklist

suremail.im

• About suremail.im
• Fixing Suremail and Email problems

Home phone

Switching to Sure Home Phone

• Costs associated with switching to Sure
• How do I place an order?

Faults

• Engineer call out charges
• Fixing landline problems

Frequently asked questions

• How to prevent unwanted or malicious calls
• Star Services

MySure & Contract information

MySure Registration

• How to register and sign up to MySure
• Invite other users to view the MySure account

My Sure for Pay As You Go

• More features for your Pay As You Go account
• See your top up history
• How to top up
• MySure for Pay As You Go - How to register

My Sure - frequently asked questions

• Can I pay my bills online? - YES!
• Viewing your bills online - all you need to know
• Find my PUK code
• How do I cease or cancel a service?
• Having problems with your account - contact us

My Contract

• RPI Increases
• About your contract
• When does my contract end?
• What happens when the contract ends?
• What if I need a new handset before the contract end date?

Billing

About your bill

• How to understand your bill
• Part-Period charges and Credits
• Receiving your bill
• Bill itemisation

Paying your bill

• Direct Debit form
• Ways to pay
• What happens when a bill is not paid

Business help

Key contacts

• Your contacts at Sure

5G from Sure

Getting started with your 5G router

• Getting started with your 5G router