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  1. Sure
  2. Mobile

Mobile

From setting up your phone when you first get it to topping up and troubleshooting problems, this section will help you get the most out of your mobile.

Switching to Sure

  • Which is the right plan for me?
  • Moving your mobile number
  • If you change your mind

Pay As You Go & Top Up

  • Planned Work - Top Up - 15/03/23 2300- 0600 16/03/23
  • How to get the app and UNLIMTED Insta, WhatsApp, Facebook and more!
  • Pay As You Go topping up (adding credit)
  • Where to purchase a Sure PAYG SIM card

Frequently asked questions

  • Lost or stolen phone
  • Forgot your PIN, find my PUK code
  • Boosters
  • Voicemail
  • How do I check my balance?
  • How do I swap my phone number from one SIM to another?
See all 7 articles

Get the guide for your phone

  • iPhone guide
  • Android guide
  • Windows guide

Roaming

  • Boosters (add-ons)
  • Spend limits - protection from bill shock when roaming
  • Accessing Voicemail while abroad

Help Videos

  • SIM cards and PIN numbers
  • Mobile broadband explained
  • Broadband security
  • Getting the best from your broadband
  • Internet access on iPhone
  • Internet access on Android phones
See all 11 articles

Shop

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Browse

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Help

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My Sure

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Shop locations

35 Strand Street, Douglas shop

Get directions

 

For opening times visit Contact Us

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