Accessing Voicemail while abroad

Overview

Accessing your voicemail while abroad requires extra security steps compared to at-home use. Please be aware that standard roaming charges apply for receiving and listening to voicemails while travelling.

How to Access Voicemail Abroad

1. Preparation: Before you travel, you must set up a 4-digit PIN via your mobile by dialling 171 and following the voice prompts to "configure security settings."

2. Accessing: While roaming, dial +44 (0) 7700 700000.

3. Authentication: When prompted, enter your full mobile number followed by your 4-digit PIN.

Roaming Charges & Billing

• Inbound Charges: You may be charged for receiving a voicemail because the call is forwarded to your location (unless you have a qualifying Call and Text Booster).

• Listening Charges: You will be charged for the call duration while listening to messages.

• Re-routing Fees: Even if a caller hangs up before leaving a message, you may still be charged for the call being re-routed to the voicemail platform.

Enabling/Disabling Voicemail (Recommended)

To avoid unwanted roaming charges, we recommend disabling your voicemail before travelling and re-enabling it upon your return.

• To Disable Voicemail: Dial ##004#.

  • Confirmation: You will see "call forwarding conditionally erase successful" on your handset.

• To Enable Voicemail: Dial 004*171#.

  • Confirmation: You will see "call forwarding, conditional registration was successful" on your handset.

Tip: Store these codes in your phonebook for quick access.