Star Services are simple codes (starting with * or #) you can dial on your mobile phone to quickly manage your account features, such as checking your balance, call forwarding, or configuring your voicemail.
Mobile Voicemail
Your mobile voicemail is active by default when you are on another call, have no signal, or are unavailable.
Setup: Dial 171 and press Call. Follow the automated instructions to record your personal welcome message.
Security: The default PIN is 0000. For your security, please change this immediately via the voice menu to prevent unauthorised access.
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Manage Status:
Cancel: Dial
##004#Reactivate: Dial
**004*171#
Online Access: You can also manage your voicemail settings via our online messaging portal: Sure Voicemail portal
Mobile Star Services
You can manage your call features directly from your handset using the following codes:
Feature |
Action |
Check Balance |
Consult your device or app settings |
Call Forwarding |
Use the Star Service codes listed below |
Call Diversion Codes
Type |
Set |
Immediate |
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On Busy |
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No Reply |
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