How to Activate Your SIM and Set Up MySure

Overview

Once your SIM is inserted, you'll need to activate your service and register for MySure.

MySure lets you:

• Check your usage

• Pay bills

• Top up credit

• Manage your services

• Track roaming and data usage

Step 1 — Insert Your SIM

1. Turn off your phone

2. Insert the SIM into your device

3. Turn the phone back on

4. Wait for the network signal to appear

If you need help:

➡ How to Insert Your SIM (Device Guides)

Step 2 — Register for MySure

To manage your mobile service online, create a MySure account.

Pay Monthly customers

You will need:

• Your Sure account number

• Your latest bill reference

• Your billing postcode

These details are shown on your bill.

Pay As You Go customers

1. Enter your mobile number

2. Receive a verification code by SMS

3. Enter the code to complete registration

Once registered, you can log in and manage your services online.

Step 3 — Download the MySure App

You can manage your account on the go by downloading the MySure app.

With MySure you can:

• View and pay bills

• Track data usage

• Top up instantly

• Manage multiple services

Step 4 — Add Your First Top Up (PAYG Only)

Pay As You Go customers must top up their credit before using services.

Minimum top-up:

• £5 via MySure

• £10 online or by phone

You can also check your balance by dialing:

*#100# on your phone.

Troubleshooting

If your SIM isn't working:

Check that:

• Your phone is unlocked

• The SIM is inserted correctly

• You have a network signal