When you move home, we want to make sure your transition to your new property is as smooth as possible. Depending on your current setup and the requirements at your new address, certain service activation or installation charges may apply.
Summary of Moving Charges
| Service Type | No Engineer Required | Engineer Visit Required |
|---|---|---|
Standard Telephone Line | £48.00 | £150.00 |
Superfast Broadband | £48.00 | £150.00 |
Fibre | £60.00 | £150.00 |
Existing Line (Sure to Sure) | FREE | N/A |
Important Notes on Charges
Existing Line Switch: If your new property already has an active line and you are simply switching the service provider from Manx Telecom (MT) to Sure, this is FREE.
Engineer Required: The "Engineer Visit" fee applies when work is required at the property. The "No Engineer Required" fee covers the administrative and technical costs of reconnecting your service at the exchange.
Fibre Availability: Please note that Fibre services can only be moved to your new address if it is already available at that location.
Missed Appointment Policy
If you have an appointment scheduled for an engineer to visit your property, please ensure you are available to provide access.
Important: If an engineer arrives and cannot gain access to your property, or if you miss the appointment, you will be charged the full cost of the call-out fee (up to £150.00), depending on the type of service installation booked.
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