Using your phone while travelling, whether you’re posting on social media, checking emails, or streaming content, can lead to unexpected costs if your settings aren't optimised. Follow these tips to keep your data usage in check and avoid any surprises on your bill.
Top Tips for Managing Data Usage
Toggle Mobile Data Off: When you aren't actively using data, turn it off in your phone's settings. This prevents apps from updating and syncing in the background, which can use significant data.
Prioritise Wi-Fi: Use hotel or café Wi-Fi whenever possible. Be aware that some venues may charge for access, so always check first.
Adjust Device Settings: Turn off "Location Services," "Background App Refresh," and "Wi-Fi Assist" (or "Smart Network Switching"). These features can continue to consume data even when you think you’ve disabled them.
Monitor Your Calls: Always check the numbers you are calling. When roaming, 0800 freephone numbers are chargeable at standard roaming rates.
Voicemail: Receiving voicemail while abroad can be chargeable. You may prefer to turn your voicemail off entirely before you depart.
A Note on Maritime & Satellite Networks
Please be aware that connecting to a mobile network on ferries (e.g., Condor Ferries) or cruise ships uses a maritime satellite network. These networks carry premium charges, and all usage—including calls, texts, and data—falls outside of your standard bundle or roaming booster inclusions.
Add a Roaming Booster
If you plan to use your phone frequently, our Roaming Data Boosters are a cost-effective way to stay connected. Boosters are available for UK, EU, and USA data, with options starting from £5 for 2GB.
How to Add a Booster
Online: Purchase and activate your booster directly at Roaming Boosters.
MySure Account: Log in to your account and navigate to the "Manage Monthly Booster" section.
Customer Support: We are happy to help! You can raise a ticket at help.sure.com or call us on (07624) 247247.
Need Further Help?
Contact Us While Abroad: If you need to speak to us while away, please call +44 1481 700 100 for free worldwide.
Need a Data Block? For total peace of mind, contact us before you travel (07624 247 247), and we can place a complete block on your data roaming.
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