Roaming Boosters (add-ons)

Roaming Boosters are optional add-ons for your Pay Monthly mobile plan. They are designed to help you manage your costs and keep your holiday stress-free by providing extra data or reduced rates for calls and texts while you are away.

Why Choose a Roaming Booster?

Adding a booster before you travel is a cost-effective way to stay in touch:

• Increase Your Data: Use your phone just like you do at home with our data-specific boosters.

• Reduce Standard Rates: Our general Roaming Booster can cut the cost of calls, texts, and data by up to 50% in Zone 1 and 2 countries.

Note: Boosters are exclusively for Pay Monthly plans and are not available on Pay As You Go. If you have Sharer Plans, you must add a booster to each individual sharing plan.

Available Booster Options

• Data Boosters: These recur automatically every month. Valid from the date of purchase until the end of that calendar month.

• 30-Day Roaming Booster: A one-off charge that lasts for 30 days or until the 5GB is exhausted. This booster is removed automatically after 30 days.

Managing Your Boosters

Adding a Booster

• Online: Visit our Add a Roaming Booster page to check available options for your specific mobile number.

• MySure Account: Log in to your account and navigate to the "Manage Monthly Booster" section.

Adding a Roaming Booster: Important Steps

When adding a Roaming Booster through the portal, it is important to stay on the request page to complete your activation.

How to Activate Your Booster

1. Request your code: Enter your mobile number and select your preferred Booster.

2. Stay on the page: Once you submit your request, the page will refresh and display a box for you to enter your authentication code.

3. Enter your SMS code: Keep the page open until you receive the code via SMS, then enter it into the box provided to finalise your request.

Important: Please do not close or navigate away from the page after requesting your code. The SMS code must be entered on this specific screen to successfully activate your Booster.

Removing a Booster

• MySure Account: The simplest way to remove a booster is through your MySure account.

• Online Form: Alternatively, complete the cancellation form at the bottom of our Roaming Boosters page. Please allow two working days for us to process your request.

Need Further Assistance?

If you require help or have questions about which zones your destination falls into, please:

• Raise a ticket: Sure Customer Support

• Call us from Guernsey: 07624 247 247

• Call us when Roaming: +441481 727 100