Understanding Your Bill: Part-Period Charges

To help you better understand your Sure statement, here is a breakdown of how we calculate your charges.

How Charges Work

Your bill is typically comprised of two types of charges:

• Rental (In Advance): Your recurring monthly plan fee is charged for the month ahead.

• Usage (In Arrears): Any additional charges (such as data or calls outside your plan) are billed for the previous month.

What are "Part-Period" Charges?

If you start a new plan or change your existing plan partway through a month, our system calculates a partial charge from the date the change took effect until the end of that billing period.

How it looks on your bill:

• New Plan/Change: You will see a "Part-Period" charge covering the time from your change date to the end of the month, alongside your standard full month of rental in advance.

• Plan Swaps: If you upgrade or switch between plans, you will see a Part-Period Credit for the days you did not use your old plan, and a Part-Period Charge for the days you have been using your new plan.

Need More Information?

• Check MySure: You can view your detailed bill breakdown, current usage, and account summary 24/7 by logging into your MySure account.

• Contact Our Team: If you have any further questions about your specific charges, please call our Customer Service Team at 01481 700700.