How to View and Receive Your Sure Bill

We offer flexible ways to receive your monthly bill. To help you stay in control and avoid unnecessary fees, we highly recommend our digital billing options.

Ways to Receive Your Bill

• MySure (Recommended): Access your bills anytime, anywhere, at no extra cost. When your bill is ready, we will send you a notification email with a direct link to the MySure portal.

• Via Post: If you prefer a physical copy, we can mail your bill to your home address. Please note that a £2.50 charge applies per paper bill.

Tip: Switching to MySure is the easiest way to avoid the £2.50 paper bill charge. In exceptional circumstances where online access is not possible, please contact us to discuss whether the paper bill charge can be waived.

Managing Your Billing History

Through the MySure portal, you can easily view, download, and save your billing statements for your own records.

• View Online: Your current bill and the previous 11 months are available to view and download for free at any time.

• Historic Bills: If you require access to bills older than 11 months, we can assist with your request. Please note that providing paper copies of historic bills or detailed itemisation may incur a charge.

  • Need older records? Please call us on 7624 247247 or raise a ticket at help.sure.com.