Quick answers
| Question | Answer |
|---|---|
| Cheapest way to pay | Direct Debit (Free) |
| Can I pay in-store? | No |
| Can I pay by phone? | Yes – automated payments line |
| Is there a processing fee? | £2.00 for non-Direct Debit payments |
Recommended: Pay by Direct Debit
Direct Debit is the easiest and free way to pay your bill.
Benefits:
No payment processing fee
Automatic monthly payment
Protected by the Direct Debit Guarantee
How to set up Direct Debit
Download the Direct Debit form.
Complete the form with your bank details.
Enter your Sure account number as the reference.
Submit the form to Sure.
Other ways to pay your bill
Pay using the MySure app
You can pay online using the MySure app.
Pay using the automated payments line
Call 0808 10 15 247 and follow the billing options.
Pay by post
Send a cheque with your bill to:
Sure
P.O. Box 3
St Peter Port
Guernsey
GY1 3AB
Common questions
Can I pay my bill in-store?
No, payments are not accepted in the store.
Can I pay with a customer service advisor?
No, payments cannot be taken over the phone with an advisor.
How can I avoid payment fees?
Paying by Direct Debit is free.
What happens after I pay my bill?
Card payments normally appear within minutes
Direct Debit payments appear after the collection date
Cheque payments appear after they arrive at our offices
You do not need to contact us to confirm payment unless the payment has not appeared after several days and your services have been cut off.
Still need help?
If you believe there is a problem with your bill, please contact us on 07624 247 247.
Please pay any undisputed amount while we investigate your query.
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