How to Cancel Your Service

We are sorry to see you go. If you would like to cancel your service with Sure, please review the requirements below to ensure a smooth process.

Notice Period

As per our terms and conditions, we require 30 days' notice in writing to cancel a service.

How to Submit Your Request

You can cancel your service using one of the following methods:

Option 1: Online (Recommended)

Submit a request via our Customer Support Portal.

• Select the category: 'I would like to cease my service'.

• Please include the following details in your ticket:

  • The date you would like the service to end.

  • Your account number.

  • The service number(s) you wish to cancel.

  • The reason for your cancellation.

Option 2: In-Store

If you prefer to cancel in person, please visit us at our store. A team member will assist you in completing and signing the required cease form.

Important: Please note that we cannot accept cancellation requests over the phone. All requests must be submitted in writing via the portal or in-store.

Important Information Regarding Your Contract

• Early Termination Fees: If you choose to cancel your service before your minimum contract term has ended, contractual early termination fees will apply.

• Outstanding Equipment Costs: Any remaining charges for hardware or equipment provided with your plan will become due upon cancellation.