Getting Started With Pay As You Go

New Pay As You Go customers can get up and running quickly by picking up a SIM card and activating it through MySure. This guide explains where to get your SIM, how to register your account, and how to complete your first top‑up

Overview

To start using Sure Mobile, you'll first need a SIM card or eSIM.
You can get one in-store or online.

Option 1 — Pick up a SIM Card in a store

You can collect a SIM card from the Sure retail store.

Steps:

1. Visit the Sure store in St Helier

2. Ask for a Sure mobile SIM card

3. Choose your mobile plan (Pay As You Go or Pay Monthly)

4. Your SIM will be ready to activate

You may be asked to provide:

• Photo ID

• Proof of address

• Bank details (for contract plans)

These may be required when signing up for services in-store.

Option 2 — Request a PAYG SIM Online

You can request a physical PAYG SIM to be posted to you.

Steps:

1. Visit the Sure website

2. Choose Request a PAYG eSIM

3. Enter your email address

4. Your SIM will be sent to your email address

eSIMs work the same as physical SIM cards but are installed digitally

Next Step

Once you have your SIM card:

➡ How to Activate Your SIM and Set Up MySure

What You Can Do After Activation

Once your SIM is active and your MySure account is set up, you can manage your service easily through the app or online portal. Common actions include:

• Checking your balance
• Viewing your usage
• Adding or updating payment methods
• Completing future top‑ups
• Managing notifications and account settings

These features help you stay in control of your Pay As You Go service at all times.

Need Help?

If you run into any issues during activation or registration, support is available. You can contact us for help with:

• SIM not activating
• Verification codes not arriving
• Payment method issues
• MySure login problems

For step‑by‑step troubleshooting, you can also refer to the dedicated troubleshooting blocks.