Email Safety: A Guide for Sure Customers

At Sure, the security of your account and personal information is our top priority. Please read the following guidelines to help you stay safe while using our services and communicating online.

Important Security Notice

Sure will never ask for your password via email.

If you receive an email claiming to be from us that asks for personal details, bank information, or your password, do not click any links or reply. If you are ever unsure about the legitimacy of an email, please call us directly at 0808 10 15 247 to verify.

Protecting Yourself from Spam & Phishing

Spam emails are often fraudulent and can contain viruses or malware. While our servers have built-in filters to block malicious content, sophisticated scams can still occasionally reach your inbox.

• Delete, Don't Forward: If you receive a suspicious email, please delete it immediately. We do not advise forwarding spam to us, as this can increase the risk of malware entering our network and affecting other customers.

• Manage Your Settings: You can view or edit your spam filter settings directly within your Suremail account preferences.

• Be Sceptical: Be wary of messages claiming your storage is full, your account is compromised, or that you need to reset your password. These are common phishing tactics. Always check the sender’s address; if it is not from an official sure.com domain, treat it as suspicious.

Cyber Security & Ransomware Awareness

Ransomware attacks often rely on users opening infected file attachments (commonly Word or Excel documents). Before opening any attachment, ask yourself:

• Does the sender's address look correct?

• Is the language or tone of the email unusual for this sender?

• Is the subject line unexpected or unrelated to your typical communications?

• Does the message prompt you to click a link or "Enable Macros"?

If you are in any doubt, do not open the attachment.

What to Do If You've Been Targeted

1. Delete: If you suspect an email is a scam, delete it and do not click any links.

2. Verify: Check for official service announcements on our official website and social media channels.

3. Update Passwords: We recommend changing your password if you believe you have received a suspicious message, and as a best practice, you should update it at least every 6 months.

4. Run a Scan: If you accidentally clicked a link or opened an attachment, run a full virus scan on your computer immediately.

For further tips and resources, please visit our Staying Safe Online guide