Forgotten PIN or Need Your PUK Code?

Summary

If you enter your mobile PIN incorrectly three times, your SIM card will lock and you’ll be asked to enter a PUK code.

Your PUK (Personal Unlocking Key) is an 8-digit security code used to unlock your SIM card and regain access to your mobile service.

What Is a PUK Code?

A PUK code is a unique 8-digit code linked to your SIM card.

You may need it if:

• Your SIM becomes locked
• Your PIN has been entered incorrectly multiple times
• Your phone displays messages such as:
  • “SIM blocked”
  • “Enter PUK code”
  • “PIN blocked”

Where Can I Find My PUK Code?

Option 1 – SIM Packaging

Your PUK code is printed on the original SIM card packaging provided when you purchased your SIM.

Option 2 – My Sure Account (Recommended)

You can view your PUK code anytime by logging into your My Sure account.

This is the quickest way to access your code without waiting for Customer Service.

Please see more information here.

Important Information

• Entering the wrong PUK code multiple times may permanently block your SIM card
• Make sure you enter the code carefully
• Once unlocked, you’ll be asked to create a new PIN

Still Need Help?

If you cannot locate your PIN or PUK code, please contact our Customer Service Team:

01481 700700

Our team can help verify your account and retrieve your PUK code.

Helpful Tip

Registering for My Sure allows you to:

• Access your PUK code anytime
• Manage your account online
• Avoid waiting in telephone queues