How to Switch Your Landline & Broadband to Sure

Switching your home services to Sure is a simple, seamless process. If you are currently with Manx Telecom, you can transfer both your landline and broadband to us without any interruption to your service.

We’ve outlined the two ways you can make the switch below.

Option 1: Switch Online

Prefer to handle things from home? You can complete the process via email:

1. Download: Download the service order forms available at the bottom of this article.

2. Complete: Fill out the forms with your current account details.

3. Submit: Scan and email your completed forms to serviceorders@sure.com.

4. Confirm: Once received, our team will process your request and be in touch if any further information is required.

Option 2: Visit Us In-Store

For a more personalised experience, visit our team at our Douglas store. We’ll handle the paperwork while you wait.

• Location: 35 Strand Street, Douglas

• What to bring: To help us verify your account and process the switch quickly, please bring:

  • Valid Photo ID: (e.g., Passport or Driving License).

  • Current Bill: A recent bill from your current provider (this helps us ensure all your details match correctly).